Table of Contents
Sales
- Do you stock off-the-shelf products?
- Can you supply products to our specifications?
- What are your standard conditions of sale and
return policy?
Engineering
- Do you provide Engineering design
services?
- Can you help us with our piezoceramic
applications?
Manufacturing
- How do you manufacture your products?
- What type of in-process inspections do you
perform?
- How do you identify the positive side of
the piezoceramic product?
- What kind of safety programs do you have?
- Do you have an employee training program?
- Do you generate hazardous wastes?
Assembly
- Can the VAM department manufacture
non-ceramic type assemblies?
- Can the VAM department assist the
customer in the design of assemblies?
- In addition to one time deliveries, can
shipments be spread out over a period of months or years?
- Can the VAM department develop prototypes for
customers evaluation prior to manufacturing release?
Quality Assurance
- What parameters are routinely tested on
piezoelectric ceramics?
- How are capacitance and loss factor tested?
- What is resonant frequency and how is it
tested?
- How are the piezoelectric coefficients tested?
- Can I purchase a d33 and polarity tester from
Piezo Kinetics?
- Are all parts 100% tested?
- May I purchase special test groupings?
- Is recorded data available?
- What type of tolerances can I purchase for
frequency, capacitance and d33?
- What type of tolerances can I purchase for
physical dimensions such as OD, ID, length, width and thickness?
We do maintain standard stock sizes that is used for manufacturing
prototypes for our customers to help speed delivery. Most of our
regular products are custom-made as per customer specifications.
Yes, we certainly can. However, for some non-standard parts,
additional tooling might be required.
The following Conditions of Sale will apply unless
otherwise indicated:
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TERMS OF SHIPMENT AND PAYMENT
Prices of domestic and/or export shipments are FOB point of
shipment. Costs attributable to any special packaging or associated
costs arising from export shipments will be in addition to the
quoted prices. Payment shall be due in full within thirty (30) days
after receipt of invoice (s).
Interest shall be charged on all past due balances at an annual rate
of eighteen (18%) percent allocated monthly at one and one-half
(1½%) percent per month. Interest shall continue to accrue on past
due balances until payment is made in full for the underlying
purchase price as well as any accumulated interest
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CREDIT APPROVAL
Shipments and deliveries shall be subject to approval of
our Credit Department. We reserve the right, previous to making any
shipments, to require from Buyer satisfactory security for
performance of Buyers obligations. If the Buyer fails to furnish
satisfactory security or information on which to base credit, and/or
his account is in arrears, we may defer further shipments or may, at
our option, cancel the order or any unshipped balance. Our failure
to exercise any right accruing from any default of Buyer shall not
impair our rights, in any case of any subsequent default of Buyer.
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DELIVERY
Claims for shortages must be made in writing within two
weeks after receipt by Buyer. Material will be scheduled for
shipment as close to your requirements as possible. Piezo Kinetics,
Inc shall be excused for any delay in performance due to act of God,
war, riot, legal restrictions, labor controversies, delays in
transportation or any cause beyond the reasonable control of Piezo
Kinetics, Inc.
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WARRANTIES AND LIMITATION OF LIABILITY
Piezo Kinetics, Inc. warrants that if will repair or
replace defective goods sold by it. provided the following
conditions are met:
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Buyer notifies Piezo Kinetics, Inc. in
writing, of any claims of defect in material or workmanship
within 30 days after receipt.
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Piezo Kinetics, Inc. will Issue a Return
Material Authorization number (RMA) after notification of
rejection. Returns will not be accepted by Piezo Kinetics, Inc.
without a Return Material Authorization number (RMA). Piezo
Kinetics, Inc. reserves the right to request a sample of the
defective material for evaluation prior to issuing a Return
Material Authorization number (RMA).
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Parts must be returned within fifteen (15)
days of receipt of the Return Material Authorization Number (RMA) by Buyer and not combined or accumulated for a larger
return at a later date. Transportation charges shall be prepaid
by the Buyer. The Buyer shall be liable for any damages incurred
from improper packing by Buyer of material returned to Piezo
Kinetics, Inc.
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Parts shall not be considered defective or
non-conforming it they fulfill performance requirements and meet
customer specifications as documented on the Purchase Order and
accompanying prints. In absence of documented customer
specifications, parts will not be considered as detective or
non-conforming if they meet Piezo Kinetics, Inc.'s nominal part
specifications.
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Piezo Kinetics, Inc. shall not be liable for
parts which have been subject to misuse, neglect, accident or
improper installation, or which have been repaired or altered
outside the Piezo Kinetics Inc. factory.
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In the event Piezo Kinetics, inc. is unable
to repair or replace a defective part or product (as defined
above), the Buyer shall be entitled to a refund of its purchase
price paid, if any, within thirty (30) days of Piezo Kinetics,
Inc.'s determination that repair or replacement can not be made.
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In the event of any breach of warranty or
contract, the Buyer's remedies shall be solely and exclusively
limited to those set forth herein. IN NO EVENT SHALL PIEZO
KINETICS, INC.'S LIABILITY FOR DIRECT, INCIDENTAL, CONSEQUENTIAL
OR OTHER DAMAGE OR INJURY EXCEED THE ORIGINAL PURCHASE PRICE OF
THE GOODS.
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Piezo Kinetics, Inc. makes no additional
express or implied representations, warranties or affirmations
with respect to its products beyond those set forth herein
including but not limited to warranties of fitness for a
particular purpose or warranties of merchantability.
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LIMITATION OF APPLICATION LIABILITY
Piezo Kinetics, Inc. assumes the Buyer to be expert in his
intended application of Piezo Kinetics products. Piezo Kinetics
claims no special expertise in the application of its products into
the Buyer's equipment. Piezo Kinetics accepts no responsibility for
the Buyer's selection and use of Piezo Kinetics products. Buyer's
interpretation and implementation of application suggestions and
recommendations by Piezo Kinetics, general or specific, transmitted
verbally or in writing, published or unpublished, is strictly at the
Buyer's own risk.
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PATENTS. TRADEMARKS AND COPYRIGHTS
Buyer represents and warrants that all merchandise
furnished hereunder pursuant to Buyers purchase order, design or
specifications will not infringe upon any United States or foreign
patent, trademark or copyright. Buyer shall, at its own expense,
defend any suit or proceeding brought against Piezo Kinetics, its
officers, agents, employees, successors, assigns, customers and
users of the merchandise provided hereunder, based on a claim that
any of the merchandise provided hereunder pursuant to Buyer's
purchase order, design or specifications. or any part thereof, or
any use thereof in the reasonable contemplation of the parties at
the time of the purchase and sale, constitutes an infringement on
any patent, trademark or copyright, and the Buyer shall pay damages
and costs awarded therein against all such defendants Buyer
specifically agrees to indemnify and hold Piezo Kinetics, Inc., its
officers, agents, employees, successors, assigns, customers and
users harmless for any suit based upon an alleged patent, trademark
or copyright infringement arising out of merchandise provided
hereunder pursuant to Buyer's purchase order design or
specifications
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MODIFICATION OR CANCELLATION
Orders accepted by Piezo Kinetics cannot be modified except
with Piezo Kinetics's written consent and upon terms which will
indemnify and protect Piezo Kinetics against all losses.
Cancellation of any order, or any part thereof shall be subject to
the following terms: The purchaser shall pay the contract price,
plus any adjustments, of all goods which have been completed.
Adjustments to the contract price may include but are not limited to
price increases reflecting the elimination of quantity discounts. In
addition to such payment, as to any part of the order which shall be
in process. The purchaser shall pay a sum equal to the same portion
of the contract price as the degree of completion of the goods in
process on the date cancellation is received.
Postponement of any order, or any part thereof, shall be subject to
the following terms: Piezo Kinetics will complete production of all
goods which shall be in process on the date notification of
postponement is received according to the delivery schedule in
effect immediately prior to receipt of the notification of
postponement. Purchaser shall accept delivery and pay the contract
price of all goods which have been completed or shall be in process
on the date notice of postponement is received.
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TOOLS
Tools dies, fixtures or machine set-ups expressly paid for
by Buyer will be used for the production of goods for Buyer but
shall be the property of Piezo Kinetics, Inc. Piezo Kinetics, Inc.
reserves the right to scrap any tool after two years during which
time no order has been received from Buyer requiring the use of that
tool Alterations to tooling purchased by the Buyer necessitated by a
change in Buyer's specifications shall be at Buyer's expense.
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PRICES
Prices stated in Piezo Kinetics acceptance are in effect
for a period of one year. Parts not accepted by Buyer within one
year from the factory order date indicated on the reverse side here
of may be subject to price increase.
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INTEGRATION
This writing contains the entire agreement between the
parties with respect to the subject matter hereof and supersedes all
prior oral or written representations understanding, promises or
agreements which are not included herein
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ASSIGNMENT
Buyer shall not assign, delegate or subcontract any of its rights or
obligations hereunder without the prior written approval of Piezo
Kinetics, Inc. Any such assignment, delegation or subcontracting
without Piezo Kinetics, Inc.'s prior written consent shall be void.
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SAVINGS CLAUSE
In the event that any provision of this Agreement is declared
invalid by any tribunal or law, the remainder of the provisions
shall not be affected thereby, and each term and provision not
declared.
In some case, we can. It depends on the complexity of your
application. Please contact us with details of your requirements.
If you want, we can also sign a non-disclosure agreement.
Yes, we can. Take a look at our piezo
tutorial section for application notes. Please feel free to
contact us after you have gone through these notes.
The pieces are pressed into different shapes (rings, discs, plates)
from spray dried ceramic powder with the help of Presses. Upon
firing, these pieces shrink 15-120% and . The pieces are then
machined to the required tolerances and silver electrodes are screen
printed on them. A high voltage is then applied to the pieces to
polarize them and make them piezoelectric.
The pieces are monitored after pressing, firing, machining and poling
to make sure that they meet all the required parameters.
We apply a small epoxy dot on the positive face or the side closer to
the positive face of the part.
All employees are trained in the safety issues which is monitored by
a safety committee.
All employees are given specific training guides for each operation
along with cross training. A permanent record of this training is
kept for each employee.
Yes. We have a hazardous waste program in which all ceramic
related waste is handled and shipped according to DEP regulations.
We are also monitored by local authorities who report to DEP/EPA on our
water discharge.
Although PKI's VAM department is primarily geared towards the
construction of piezoelectric ceramic assemblies, we are well equipped
and staffed to do non-ceramic electronic and mechanical assemblies.
Yes, in addition to ceramic experts, PKI's staff includes personnel
skilled in electronic and mechanical engineering who can assist in the
design of assemblies.
Yes, the VAM department can set up a manufacturing/shipping schedule
to suit the needs of the customer.
Yes, we will work closely with our customers to develop the assembly
to their satisfaction.
The following parameters are tested on almost all products:
- Physical dimensions
- Capacitance and Loss Factor
- Resonant Frequency and Coupling
- Piezoelectric d33 coefficient
They are tested on a capacitance test meter
(LCR bridge) at a
standard frequency of 1 KHz and 1 volt.
Resonant frequency is defined as the frequency of minimum
impedance. Resonant frequency (minimum impedance) and
Anti-resonant frequency (maximum impedance) are tested using the latest
Hewlett Packard Impedance Analyzers and computer interfaced testing
software.
d33 is tested on a piezoelectric test meter especially
designed for this test. This meter will also display the
polarity orientation of the part during the test so that the proper
polarity marking can be verified.
Yes, we act as a distributor for the Z-J2 piezoelectric test meter.
Contact us for more details.
Yes, every part is 100% tested on the parameter that is most critical
to that part. This is usually determined by the customer's
specifications. Many times, more than one parameter will be 100%
tested but we will always 100% test at least one parameter.
Example-1: If the customer specifies a frequency of 1 MHz ± 2% then we
would 100% test this frequency.
Example-2: If the customer specifies a capacitance of 3000 pF ± 5%, the
we would 100% test this capacitance.
Yes, frequency, capacitance and d33 may be purchased as
groups, matched pairs etc. Please contact us for additional
requirements.
Yes, a customer may specify parts to be serialized and specific data
to be recorded and shipped with the parts.
Standard frequency tolerances are ±5% but tighter tolerances are
available on request.
Standard capacitance tolerances are ±10% but tighter tolerances are
available on request.
Standard d33 readings are minimums as published in the
catalog but ranges are available on request.
See table for as fired Vs machined tolerances. The table will
be put up shortly.
Piezo Kinetics began analysis of the company's Year 2000 compliance
in 1998, and will continue to monitor Y2K issues throughout the
Millennium transition.
Based on preliminary review of our products, Systems and facilities,
we feel confident that Piezo Kinetics can continue to provide high
quality products and customer service. without interruption due to
internal Year 2000-related problems.
No product sold by Piezo Kinetics is subject to Y2K-related problems.
To the best of our knowledge and belief, all of PKI's production
equipment, facilities systems, computer hardware and software,
accounting systems, and sales/customer service systems will perform
their essential functions successfully during the Millennium transition.
We have conducted a survey of our critical suppliers, and will
continue to monitor supplier progress throughout 1999. Based on initial
supplier responses, we feel confident that Piezo Kinetics can continue
to provide high quality products and customer service without
interruption due to our suppliers' Year 2000-related problems.
We are sure you recognize, however, that certain Year 2000-related
problems are beyond the power of a company like ours to control.
Such problems could include the following:
- interruption of regional electrical power service
- failure of national, regional or local telecommunications systems
- delivery failures of national carriers such as UPS and USPS
- failure of the banking system to process payments by check or wire
Should problems of this sort arise, you could experience an
interruption in the high level of customer service Piezo Kinetics is
otherwise prepared to provide.
Except for the broad-based problems discussed above, however, Piezo
Kinetics believes it is prepared to provide uninterrupted service to its
customers throughout the Millennium transition.
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